OTRS -> Bugzilla ?
Folkz,
is it just me, or is it slightly odd that the OTRS website [http://otrs.org/] uses bugzilla as their own ticking system ? [ref: http://bugs.otrs.org/index.cgi]
Looks like someone needs to go have a word with their product branding people.
--
Karanbir Singh { http://www.karan.org/ }
3 comments
Comment from: breun [Visitor]
25/Dec/2006 @ 11:47
Bugzilla is perfect for tracking bugs and issues in a software project. OTRS is a tool to communicate with people in a helpdesk style way. So it's actually a good thing they don't try to force their tool for the wrong purposes but use the good available ones for that purpose.
In Itil terms , you can only file a bugzailla bug after a support ticket has been created where you figured out there actually is a bug that needs to be fixed :)
26/Dec/2006 @ 13:24
both can be setup to handle email processing, both have similar goals in reporting. The one major difference would be that bugzilla has a lot of addons and features that most people dont even use.
03/Jan/2007 @ 02:18
25/Dec/2006 03:09:12 am,