Seagate and RMA

So I have this Seagate 7200.11 500GB sata drive that's sort of died on me. Smartctl says Failed and pretty much anything that touches the drive returns 'Media failure' messages from the kernel. Next step I guess is to RMA the thing back to Seagate. But there seems to be something really odd. I can get to the warranty checker, type in the serial number, product code and select where I live, and it confirms that the warranty is till Nov 2012. Awesome so far. But the 'create rma' button just leads to a page that says 'This service is unavailable'.

Quite odd that they would go through the effort of getting the whole warranty checker etc online and not have a way to file for rma online. But then I've never had to go back to seagate before, the last time I had an issue with a seagate drive, my vendor sorted it out. hummm

-- KB