I am often surprised by the sort of questions asked in the forums or on irc around open source projects - it just feels as if people are going out of their way to inflict pain and suffering upon themselves by trying to find the most awkward and most complicated way to do things. So how can we better help these people ? We dont need to save them or anything as drastic like that, its just a case of being able to show or explain that there might be a better way.
The first thing that I've started now doing, when asked a strange question is ask the person 'What are you really trying to achieve?'. You might be amazed how many times the answer has nothing to do with the question being asked. Try to establish what the end goal is, and in many cases its clear that the person has been lead astray by random posts on the internet, some of which are perfectly fine in their own context, but can be quite a kludge outside that context.
Establishing, clearly what the goal is before advice or opinion is thrown at people will always result in a better overall experience. And to the people spending their time in the irc channels, web forums and mailing lists helping others out : must respect. You guys are the ones making the idea of Communities and Open Source work.
- KB
When you face some stupid or lazy questions please direct them to this page and ask them read and reread it . It's been a page we have been following for quite sometime..
Bhaskar, thats a good doc to point people at - but its too long, and unless someone is really looking to make the effort, and willing to put in the required time, they wont read it. if they skim it, they wont parse it.
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